Customer Survey

With nearly 50 years of experience focused entirely on developing the highest quality industrial bolting systems, HYTORC is the most trusted name in the industry. We are consistently improving upon existing products, and developing new tools, based on feedback from the people that use our tools every day.
1. What is your overall satisfaction with ...*
  Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
HYTORC Products?
HYTORC Services?
2. How satisfied are you with HYTORC 's product and services in the following areas?*
  Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Value for the price
Quality
Usage experience
Ability to meet needs
3. How satisfied are you with your business relationship with HYTORC in the following areas?*
  Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Flexibility of pricing
Flexibility of terms and agreement
Purchase experience
After-sale support and relationships
Repeat purchase experience
4. Compared to alternative products, how would you rate HYTORC?*
  The competitors are better Equal to competitiors HYTORC provides better value
Please indicate
5. Would you purchase additional or related products from HYTORC?*
  0 Not at all likely 1 2 3 4 5 Neutral 6 7 8 9 10 Extremely Likely
How likely?
6. Would you recommend the HYTORC products or services to someone else?*
  0 Not at all likely 1 2 3 4 5 Neutral 6 7 8 9 10 Extremely Likely
How likely?
7. How often do you use HYTORC products and services?*
  Daily Once a week or more Two or three times a month Several times a year Once a year Other
How often?
8. How long have you been using HYTORC products and services?*
  Less than 1 month Between 1 and 6 months Between 6 and 12 months 1 year or longer
How often?
9. Have you experienced any problems using HYTORC products and services?*
9b. Were the problems solved to your complete satisfaction?
  Yes by a HYTORC representative Yes by myself Not yet
Please indicate
10. How did you hear about HYTORC?*
  Social Media Newspaper Magazine advertisment Word of mouth Other
Please indicate

Your Contact Information


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