HYTORC Careers

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance
  
  

• Responsible for procurement and purchasing activities for the HYTORC Fastener Category. Prepare, review and issue purchase
• Develop and implement purchasing plans and inventory targets for the Fastener Category.
• Lead, supervise and coordinate the efforts of Procurement Agents in Direct tactical procurements in the Fastener Category.
• Report and coordinate suggested adjustments to work distribution to Procurement Department Manager for review and implementation.
• Lead procurement cross-functional engagement with Engineering, Sales, Project Management, Quality and other departments in support of the Fastener Category.
• Proactively support Sales to confirm purchasing requirements, ensuring timely purchase of good to meet customer
• Ensure that all contract procedures (HYTORC Terms and Conditions and SOPS) are followed and executed in a professional
• Keep records of business transactions inventories, reporting data to companies or gov’t. agencies as
  
  

• Will supervise a team of procurement agents
  
  

• Post-secondary diploma and /or equivalent work experience in materials management or business.
• 7-10+ years of experience in a similar role; preferably in industrial engineering and manufacturing of Fastener products.
• Familiarity with standard procurement concepts, best practices and
• Good understanding of all logistic methods and import/customs
  
  

• Experience with entire Microsoft Office suite is required.
• Strong Emphasis on EXCEL macros and SSRS reporting methodology
• Experience with SAP and other ERP systems is considered an
• Other project management and analytics systems experience is a plus
  
  

• Maintain a safe and clean work environment.
• Review all documentation and instructions per HYTORC work instructions.
• Inspect parts in accordance with HYTORC procedures, specifications and drawings.
• Initiate the Non-Conformance identification process using ‘Red Tags’ and the CRM system.
• Moves nonconforming material to Q-Stage.
• Follows up with suppliers on NCR’s as necessary.
• Ability to accurately communicate with others.
• Report any quality issues to their supervisor.
• Works daily with other Inspection, Test, Calibration, Shipping, Receiving, Rental Demo Dept, Quality Assurance and all warehousing associates.
• Other duties as assigned.
  
  

• Strenuous physical work in the inspection area.
• Must be able to lift anything over 45 pounds with assistance.
  
  

• Maintain a safe and clean work environment.
• Review all documentation and instructions per HYTORC work instructions.
• Test and visually inspect Links, Gauges, Tools and Pumps in accordance with procedures.
• Apply labels onto products.
• Initiate the Non-Conformance identification process using ‘Red Tags’ and moves to Q-Stage.
• Create CRM’s for nonconforming material as assigned.
• Ability to effectively communicate with others.
• Report any quality issues to their supervisor, examine and preform all test and inspections to HYTORC specification.
• Work daily with other Testing , Calibration, Shipping, Receiving, Rental Demo Dept, Quality Assurance and all warehouse associates.
• Other duties as assigned.
  
  

• Strenuous physical work in testing area.
• Must be able to lift up to 75 pounds with assistance.
  
  

• Developing innovative mechanical design solutions for new or existing product.
• Collaborate with in-house personnel, company salesforce, and customers on product requirements, and create /design product solutions to resolve problems.
• Assist with prototype development and BOM creation. Redesign existing products for enhancement and manufacturability.
• Demonstrate a strong ability to analyze, troubleshoot and resolve issues.
• Display a strong sense of urgency and understanding of project deadlines.
• Maintain detailed records and ensure accuracy and completeness of required documentation.
• Working with documentation control software Solidworks EPDM or Adept for example.
• Solid understanding of Geometric Dimensioning and Tolerance (GD&T)
  
  

• Must have Bachelor’s degree in Engineering
• Engineering knowledge of mechanical engineering sciences (mechanics, machine design, dynamics and manufacturing processes) with the ability to apply these principles to solve customer challenges.
• Strong analytical skills and attention to detail for creation of manufacturing drawings.
• MUST have experience with AutoCAD and SolidWorks.
• Hands-On experience preferred. Custom designs are often built by the designer

• Performs Inventory cycle counts and movements across all South Hackensack facilities.
• Maintains stock levels in different buildings based on data provided by the Inventory, Operations, etc.
• Loads and unloads inventory from loading docks, delivery trucks, storage areas, and production areas.
• Assists or performs stock checks / cycle counts as requested.
• Performs product checks / audits, re-labels for order discrepancies.
• Perform inventory transfers / consolidations in Dematic, Carousel, Bulk Positions (as Needed)
• Assists with the review and disposition of all returned items.
• Assists with inventory scrap process.
• Operates various machinery including equipment such as reach trucks, forklifts, box truck and electric pallet jack.
• Puts away all materials staged in processing zones.
• Take on additional responsibilities as assigned
  
  

• High school diploma.
• Warehouse, and Inventory control: 2 years (Required).
• Maintains a clean and organized work environment.
• Attention to detail and problem-solving skills.
• Excellent communication skills.
• Performs all tasks in a safe manner in accordance with Hytorc Policy
  
  

• Microsoft Office, SAP, WMS and Dematic is a plus.
  
  

• Ability to climb, stand, squat, bend and kneel on floor.
• Able to lift to 75lbs with assistance.
• Occupational Safety & Health Administration (OSHA) forklift certification is a plus.
  
  

• Warehouse and office on occasion.
• Work in climates that may be hot without air conditioning.
  
  

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance
  
  

As part of our growth strategy, we are expanding our outside sales team to develop and support clients in Northern California. If you’re a self-starter with a passion for building new business and collaborating with industry experts, we’d love to hear from you.

About the Role

As a Industrial Sales Manager, you’ll join our dynamic HYTORC California team, driving growth in Northern California by landing and expanding accounts across industrial, commercial, and institutional markets. With our proven sales process, world-class training, and comprehensive support, you’ll have everything you need to succeed in this high-potential territory.

This is a unique opportunity to represent the #1 brand in industrial bolting while enjoying the flexibility to manage your own schedule, grow your career, and make a significant impact.

About the HYTORC California Team

We’re a high-performing team of four sales professionals based in Southern California, who have grown our business from $1M to $10M in just six years. Our success spans major clients in refineries, utilities, aerospace, transportation, and energy.

With Northern California now under our umbrella, we’re looking for the right individual to unlock the untapped potential in key industries like refineries, power plants, quarries, wind farms, steel mills, and utilities. The opportunities are enormous—are you ready to take them on?

What We Offer

• $10k Sign-on Bonus
• Base salary up to $90k + uncapped year end bonus
• Competitive pay: base + expenses + commission
• Flexibility to work in the field
• The #1 brand in industrial bolting solutions
• Comprehensive, paid product training
• In-field technical and sales support
• A supportive, collaborative team environment

Your Responsibilities:

New Business Development:

• Research and prospect new leads using digital tools and market insights
• Proactively reach out through cold calls, emails, and in-person visits
• Deliver effective in-person pitches to key markets, converting prospects into clients
• Track leads and follow-ups using CRM tools

Account Management:

• Build and nurture long-term relationships with new and existing clients
• Conduct product demonstrations and provide hands-on solutions for customers
• Address client needs with superior customer service and technical expertise
• Collaborate with the broader HYTORC team to support key accounts

What You Bring:

• Based out of Northern California or willingness to relocate
• A proven track record in industrial sales or a related field
• Strong networking, cold calling, and relationship-building skills
• Ability to meet and exceed sales quotas with a results-driven mindset
• Excellent organization, time management, and CRM proficiency
• Superior presentation, communication, and deal-closing abilities
• Willingness to travel throughout Northern California
• Mechanical aptitude and industry connections (preferred)

If you’re ready to join a winning team, grow your career, and make a tangible impact in a thriving market, apply now and let’s talk about how HYTORC can help you grow your career!

About HYTORC

HYTORC is the world’s most trusted name in industrial bolting solutions. For over 50 years, we’ve delivered innovative tools and services to industries ranging from energy and manufacturing to aerospace and defense.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HYTORC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000 to $200,000.

• Attends/Participates/Facilitates employee disciplinary meetings, terminations, and investigations.
• Work with management to resolve employee grievances and counsel employees and supervisors.
• Maintain employee record integrity/accuracy (physical and digital)
• Process bi-weekly and off cycle payrolls in compliance with applicable laws governing the various states HYTORC operates in in addition to other payroll related processes including but not limited to: garnishments, child support orders, UI Rate changes.
• Create and maintain HR/Payroll Reports and assist with audits.
• Launch, monitor, update, and configure Employee Reviews.
• Process, track, and file Worker’s Compensation Claims.
• Create and Maintain Job Descriptions for all positions.
• Assist in the development and implementation of HR policies and procedures.
• Other duties as assigned by HR Manager and/or Director of HR.
  
  

• No Direct Reports but may be responsible for overseeing projects/assignments with the ability to coordinate and request assistance from HR peers.
  
  

• Bachelor’s degree and at least 5 years of HR experience or equivalent combination of education and experience.
• Excellent interpersonal and conflict resolution skills.
• SHRM-CP/HRCI-PHR or higher certification preferred.
• Strong ability to quickly adapt and work in a diverse and fast-pace environment.
• Strong organizational, analytical and communication skills.
• High degree of discretion and judgement with confidential matters and information.
  
  

• Highly proficient with UKG PRO and WFM (Dimensions) platforms.
• Proficient with Microsoft Office suite of products (Outlook/Word/Excel/Teams).
  
  

• Prolonged periods of sitting and/or standing.
• Occasional lifting/moving up to 15 pounds.
  
  

• Standard office environment of moderate noise level working out of both the Mahwah (40%) and South Hackensack (60%), New Jersey locations.
  
  

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance
  
  

• Participate in on-the-job training programs to master 5-axis CNC machining, robotics, and automation.
• Independently set up, program, and operate CNC-controlled milling centers with an emphasis on 5-axis machining.
• Collaborate with engineering, production, and R&D teams to optimize machining processes.
• Configure tooling, fixtures, and workpieces for optimal accuracy and repeatability.
• Monitor machining cycles, making real-time adjustments to ensure efficiency and quality.
• Provide technical leadership and mentorship to machinists and production personnel.
• Troubleshoot CNC programming, machine operation issues, and robotic system malfunctions.
• Read and interpret AutoCAD and SolidWorks drawings and models to ensure exact specifications.
• Optimize machining sequences and build control plans for complex geometries, precision components, and prototype parts.
• Conduct process improvement initiatives to enhance cycle times, minimize waste, and increase efficiency.
• Perform in-process and final inspections using precision measuring instruments.
• Ensure compliance with ISO 9001:2015 quality standards and safety protocols.
• Develop extensive expertise in the Heidenhain platform, including programming, troubleshooting, and machine setup.
  
  

• Degree in Mechanical Engineering, Manufacturing Engineering, or related field preferred.
• Minimum 5+ years of hands-on experience with 5-axis CNC machining and programming.
• Experience with robotic loading systems and automated machining centers.
• Strong understanding of G-code, AutoCAD, CAM software and SolidWorks.
• Willingness to travel 50% of the year domestically and internationally, for first year training.
• Ability to mentor, train, and support machinists and operators in implementing advanced processes.
• Ability to troubleshoot CNC machine issues, robotic integrations, and process inefficiencies.
• Must be willing to learn and master Heidenhain CNC controls for high-precision machining.
• Prior experience using Heidenhain, Fanuc, or Siemens CNC controls.
• Strong background in precision engineering and high-tolerance machining.
  
  

• Ability to lift up to 50 lbs and perform repetitive machining tasks.
• Must be able to stand for extended periods and move between production areas.
• Ability to work flexible schedules due to travel and training requirements.

• Repairs and calibrate tools, pumps and equipment requiring mechanical, hydraulic or pneumatic repair and performs preventive maintenance services.
• Pretesting of hydraulic/pneumatic pumps, tools and links for the sole purpose of proper form, fit and function.
• The job involves trouble-shooting, tearing down, repairing, reassembling and testing pumps, motors and tools in shop.
• Works with sales and service team members, engineers and customers to meet the growing day to day repair requirements.
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
  
  

• Minimum two (2) years of experience in repairing and maintaining tools and/or equipment.
• Ability to diagnose and successfully repair equipment or tools and plan a logical approach to troubleshooting and prioritizing workload.
• Must have and be able to use own set of basic tools.
• Demonstrated ability to work with hands and to work in mechanically oriented situations.
• Must be a dependable team player with high energy and a strong commitment to quality output.
• Ability to work with little or no supervision.
• Computer proficiency and excellent communication skills.
• Ability to routinely lift 25-75 lbs., and occasionally lift 76 to greater lbs.
• Ability to perform work during prolonged standing up to 8 hours; frequent bending, stooping, crouching and reaching.
• Must be able to wear protective equipment as needed.
• Must have high school diploma or equivalent.
• Must have clean and valid driver’s license.
  
  

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance
  
  

• Repairs and calibrate tools, pumps and equipment requiring mechanical, hydraulic or pneumatic repair and performs preventive maintenance services.
• Pretesting of hydraulic/pneumatic pumps, tools and links for the sole purpose of proper form, fit and function.
• The job involves trouble-shooting, tearing down, repairing, reassembling and testing pumps, motors and tools in shop.
• Works with sales and service team members, engineers and customers to meet the growing day to day repair requirements.
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
  
  

• Minimum two (2) years of experience in repairing and maintaining tools and/or equipment.
• Ability to diagnose and successfully repair equipment or tools and plan a logical approach to troubleshooting and prioritizing workload.
• Must have and be able to use own set of basic tools.
• Demonstrated ability to work with hands and to work in mechanically oriented situations.
• Must be a dependable team player with high energy and a strong commitment to quality output.
• Ability to work with little or no supervision.
• Computer proficiency and excellent communication skills.
• Ability to routinely lift 25-75 lbs., and occasionally lift 76 to greater lbs.
• Ability to perform work during prolonged standing up to 8 hours; frequent bending, stooping, crouching and reaching.
• Must be able to wear protective equipment as needed.
• Must have high school diploma or equivalent.
• Must have clean and valid driver’s license.
  
  

• Independently generate leads and to bring new fastening and bolting solutions to construction/mining equipment manufacturers and end users.
• Make appointments to visit various sites: Provide presentations on our products, application surveys, direct installation processes, troubleshoot and/or provide operational/safety training functions
• Document needs of customer, meticulously follow up
• Access difficult to reach areas; precisely measure processes and equipment in order to produce and/or describe basic solutions
• Prepare cost estimates by studying blueprints, plans, and related customer documents
• Determine improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services
• Gain customer acceptance by explaining or demonstrating cost reductions and operations improvements
• Contribute to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives
• Make technical presentations and demonstrating how a product will meet client needs
• Collaborate with sales teams to understand customer requirements and to provide sales support
• Develop plans to introduce products in new markets
  
  

• Engineering Experience required
• Sales Experience required
• Knowledge within the construction and mining equipment industry preferred
• Knowledge of Open Protocol communication (Smartbuild, PinPoint, Toolsnet.) preferred
• Strong Technical or Mechanical Engineering background preferred
• Experience selling to Industrial Equipment Owners and OEM’s a plus
• Experience Selling to and Consulting with Engineering firms a plus
• Domestic travel required (50% - 75%)
• Experience with Industrial Fastening/Bolting a plus
  
  

• Create and configure new courses, including descriptions, course tags, training categories, and compliance requirements.
• Manage public vs. private course settings and upload custom certificates when needed/requested.
• Manage both internal and external LMS platforms; logically disseminate what information is needed on both internal and external.
• Edit course panels, including images and navigating quick tools.
• Develop and organize curriculums by arranging courses and setting curriculum details.
  
  

• Design and manage course exams, including question types and pools.
• Add images to exam questions for enhanced learning.
• Ensure exams align with course content.
  
  

• Assign and unassign training for staff members based on role requirements.
• Set training due dates and configure automated email notifications.
• Monitor and track staff training progress for compliance.
  
  

• Track in-person and external training sessions, including certification and training sign in sheet uploads.
• Attach OJT components to courses and manage task assignments.
• Mark completion and upload relevant certificates for staff records.
  
  

• Schedule and manage live training events (Teams meetings, in-person sessions).
• Ensure training events appear on the LMS calendar for visibility.
  
  

• Generate and analyze LMS reports to track training progress and compliance. Update management on a scheduled basis with reports.
• Utilize dashboards to provide quick training metrics for leadership.
  
  

• Upload and categorize training sign-in sheets within the LMS library.
• Maintain and organize training records and supporting documents.
  
  

• Provide user support for employees navigating the LMS.
• Troubleshoot technical issues related to course access and completion.
• Assist with LMS-related inquiries and ensure training continuity.
• Hold regular LMS drop-in meeting for staff questions, comments, troubleshooting and concerns.
  
  

• Experience working with an LMS (UKG Pro Learning preferred)
• Strong understanding of course creation, training assignments, and reporting functions.
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work independently and ensure a smooth training experience for employees.
  
  

• Training will be provided before the maternity leave period to ensure a smooth transition.
• This role may require periodic check-ins with the training team to address urgent needs.

• Participate in business analysis activities to gather required reporting and dashboard requirements
• Translate business requirements into specifications that will be used to implement the required reports and dashboards, created from potentially multiple data sources
• Participate with other specialist to convert legacy reports (primarily GP and SAP B1) to Solver BI solutions.
• Transition developed reports and dashboards to the Operations & Support team
• Provide support as required to ensure the availability and performance of developed reports and dashboards for both external and internal users
• Provide technical assistance and cross training to other team members.
• Provide training and assistance to users for generation of adhoc reports
• Must be able to perform duties with moderate to low supervision
• Working with key stake holders to make sure deliverables are on clear and concise.
  
  

• 3+ years experience developing and implementing enterprise-scale reports and dashboards, Including using a Data Warehouse platform.
• Knowledge of logical and physical data modeling concepts (relational and dimensional)
• A Bachelor's degree in Computer Science, Business (Accounting) and/or Information Systems degree
• Experience with a ERP software implementations
• Ability to multi-task and manage priorities.
• Excellent communication skills, both written and oral
• Self-motivated and driven to achieve success within a consulting environment
  
  

• Data Warehouse Technology like Power BI, Solver, Tableau or Qlik
• Crystal Reports, SSRS, or similar reporting tools
• Microsoft SQL Server Query Analysis
• Microsoft Office Applications
  
  

• Primarily sedentary role requiring extended periods of sitting, frequent use of computers, and regular communication. Must possess strong analytical, attention to detail, and problem-solving skills.
  
  

• Working in high-energy office environment with several ongoing projects.
  
  

• Handle 75-100 emails per day
• Handle 50-75 phone calls per day
• Service clients located all over North America
• Schedule, communicate, and file documents regarding tool delivery
• Enter data into Excel, SAP (ERP) and other software
• Coordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder)
• Learn part numbers
• Suggest equipment and supplies to meet customer needs
• FOLLOW UP SKILLS – CONSTANT FOLLOW UPS
• Enter billing data and then review to ensure:
• Proper documentation is provided by Customer
• Customer is being billed accurately according to current price lists & current global agreements
• Reconcile inventory on invoice by matching the SKU to what is on the order
• The correct amount is applied for shipping
• The correct account is being used for the customer
• Provide customer with copy of order when completed
• Handle requests (when necessary) for:
• Third-party charges (i.e. shipping)
• Exceptions to normally required documentation
• Price changes
• Answer both internal and external questions (Internal- Salespeople, Territory Managers, Customer Service, etc. External- end users / customers)
• Communicate with customers directly via phone/email to assist with:
• Billing/Accounting
• Customer account verifications (when necessary)
• Date(s) of purchase information
• Repair history
• Warranty information – answer questions/provide information regarding status
• Customer ID information
• Monitor the “Domestic Box” and forward any faxes submitted by customers to the appropriate department, then file those faxes accordingly
  

• Willing and able to learn a highly technical product quickly
• Strong relentless follow up skills
• MUST BE a self-starter
• Must be diligent / proactive
• Experience in an environment with an actual commodity, product or physical object
• Ability to move/lift on occasion and go into warehouse environment in order to resolve inventory issues and/or answer questions accurately
• Aptitude with both Technical Support and Sales Support with regards to (tooling / physical product / commodity & accessories)
• Must have thick skin, this is a fast paced, high intensity environment
• Able to work alone or as a part of a team
• Display a willingness and disposition to learn and be trained
• Proficient with Microsoft suite and computers in general
• Strong writing and speaking skills
  
  

• Prior experience with SAP B1, Great Plains, or similar ERP system
• Experience handling / supporting a team of Sales Representatives is a plus
• Experience handling customer service in an online chat environment is a plus
• Experience handling heavy volume of phone calls / emails is a plus
  
  

• Travel throughout your territory to call on regular and prospective customers to solicit and perform repair and calibration needs, as well as to provide technical consultations.
• Initiate contact with prospective customers to grow new business to include cold calls, networking and leads.
• Work with HYTORC Bolting Specialists within assigned territory to ensure territory growth.
• Combining technical experience with company training -- address customer needs including troubleshooting and maintenance of mechanical, hydraulic, pneumatic, electric, and manual tools, pumps, and equipment.
• Attention to detail - Adhere to company processes, procedures, documentation, safety standards, and schedules.
• Provide required reporting to Repair Manager as to schedule updates, tasks completed, market information, and activity reports detailing weekly accomplishments.
• Work with Repair Manager and service team members, and customers to meet the growing day-to-day repair requirements.
• Driven to exceed goals and Key Performance Indicators as outlined by the Repair Manager
• Provide support as needed to area managers for the growth of sales and service opportunities.
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications, and interactions in a cooperative, positive, and professional manner.
• Completes all necessary paperwork for repairs and calibrations.
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.
  
  

• High School diploma
• 3 years of hands-on mechanical/technical experience.
• Proven track record of customer service/sales success.
• Proven track record of working independently and within a team environment.
• Self-motivated and driven to succeed.
• Ability to fill and manage schedule.
• Excellent technical, communication and organizational skills.
• Clean and valid driver’s license.
• A safe, preferably covered, space at or near your home to keep the van overnight.
  
  

• Basic Microsoft Outlook, Word, Excel
  
  

• Be able to lift or move up to 75 pounds.
  
  

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance
  
  

• Ensure that repair billings are entered by month-end to ensure that commission is paid out accurately to Sales Reps.
• Provide and execute solutions to billings issues in a timely manner
• Work with Territory Managers and their teams to resolve issues
  
  

• Customer provides proper documentation
• Customers are being billed accurately according to hard copy purchase order
• Correct customer account is being used
• Process invoice in SAP, send invoice to the customer
• Process invoices on customer portals as required
• Answer internal and external inquiries
• Follow-up on invoices on various customer portals to ensure they have been accepted for payment
• Report issues at the time they occur
• Special projects as assigned
  
  

• Minimum of 3 years billing experience required; detail oriented
• Able to adapt quickly and work in a deadline driven environment
• Strong communication skills, able to work with various levels of staff
• Good organizational and administrative skills
• Experience in web billing – use of portals to submit invoicing desired, not required
• Adherence to laws and best practices regarding interaction with customers and data
  
  

• Proficient in Microsoft Word, Microsoft Excel & Microsoft Outlook
• SAP Business One Experience preferred, not required
  
  

• Predominately sedentary light office position with high frequency of keyboarding/computer work required
• Regular office work indoors
  
  

• Manage outgoing shipments on a daily and weekly basis, both planned and unplanned.
• Create shipping documentation through both the SAP operating system and assorted carrier interfaces, such as FEDEX, DHL and UPS.
• Having intimate knowledge of the international shipping model, including working terminology for documents, including SLI, BOL, Packing List, COC and possess the ability to learn new documentation standards as necessary.
• Have or be willing to gain HAZMAT certification for Lithium Ion batteries for air, ground and sea shipments.
• Maintain records and paperwork trails with a high level of detail and personal accountability.
• Maintain standard and specific shipping methods, dependent on the customers needs, order size, time constraints and deliver the expected service that HYTORC requires from it’s Customer Service Teams globally.
  
  

• 1-5 years in an international outbound role. Domestic shipping experience a plus, college a plus.
  
  

• Fluent in Microsoft office products; comfortable reading and sending 70+ emails per day.
  
  

• The employee must occasionally lift and move up to 15 pounds and be aware in a warehouse environment for specific needs in the warehouse.
  
  

• Standard office environment of moderate noise level.
• Normal work environment is in an office area. However, there may be occasional visits to the Shipping/Receiving area, which is in close proximity to the loading dock. Periodic opening and closing of the overhead door can cause temporary temperature variations and noise levels higher than in the normal “office” areas.

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance
  
  

• Contract Renewals: Target expiring agreements, draft Amendments and new contract documents, present renewal strategy for approval, initiate renewal discussions, collaborate with stakeholders, ensure timely execution
• Price Drafting & Agreements: Assist in drafting agreement pricing terms, aligning with company objectives and applying stakeholder feedback.
• RFx Leadership: Take ownership of RFx (RFP, RFI, RFQ) processes, collaborating with stakeholders to ensure competitive and compliant responses.
• Customer & Sales Team Collaboration: Build and maintain strong relationships with internal sales teams and external customers to facilitate smooth contract processes.
• Reporting & Analysis: Generate reports on contract performance and pricing trends to support decision-making.
• Agreement Milestone Processing: Track and analyze agreement milestones, ensuring all obligations are met and documented accurately.
• Lead Special Projects: Organize, break down deliverables, complete against deadlines
• Cross-Training & Team Support: Develop a thorough understanding of the roles of the Contracts Administrative Coordinator and Corporate Contracts & Legal Assistant to provide backup and support as needed.
  
  

• BA/BS in Business Administration, Legal Studies, or a related field (or equivalent experience)
• 3+ years of experience in contract management, pricing, RFx processes, or a similar role.
• Strong understanding of contract lifecycle management and legal compliance principles.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail and ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) & contract management software
• Ability to work independently while collaborating with cross-functional teams.
  
  

• Microsoft Office Suite including Excel, PowerPoint, Word, and Outlook. SAP experience preferred.
  
  

• Employee may be required to sit or stand for prolonged periods of time.
  
  

• This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers & virtual meeting tools.

• 5 Years Minimum Experience
• Bachelor’s Degree or Equivalent Experience
• A Demonstrable Track Record of Successful Project Outcomes
  
  

• Communication – Verbal and Written
• Team Environment
• Conflict Resolution
• Creative and Resourceful
• Manage Multiple Projects
  
  

• Brushless Motor Drive design experience
• Testing and analysis of electromechanical systems
• Analog and Digital Circuit design, simulation, and analysis
• Embedded Microprocessors
• Fundamental Understanding of Microcontroller Programming
• PID control systems
• AC and DC Powered Systems
• Layout of High Voltage Printed Circuit Boards
• EMC, EMI, ESD testing and compliance
• Mechanical Packaging
• Thermal Analysis
• Reliability Analysis
• Good hands-on skills for prototyping and troubleshooting systems
  
  

• Knowledge of UL & CE Requirements
• Experience with electric handheld tools

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance
  
  

• Prepare credit card reports.
• Process credit cards including posting those payments at the time of charge.
• Posting checks & ACH payments daily to customer accounts.
• Contacting customers/sales reps on declined credit card accounts to resolve.
• Special projects as time permits
  
  

• Payment processing and billing preferred but not required
  
  

• Normal office position-predominantly sedentary, heavy computer use required.
  
  

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance
  
  

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance